Return & Refund Policy

If you are not satisfied with the items you received, please feel free to reach us and describe the issue in detail, including your order number and product name, we are always here to help you!

Returns & Exchange Conditions

Any return or exchange of items can only be made within 30 days after the order is received.

All returned items must be in unopened/original condition, with original packaging or else they will be rejected return.

If you receive a defective item, please email us (service@lenself.com) with a photo of the item as proof and we offer a free replacement as compensation once the item is confirmed as defective. Goods are classified as defective if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be defective.

If you ordered an incorrect size, product, color or simply want to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable and please note any extra charges incurred in an exchange or return (eg. re-shipping cost, resending cost, duties and taxes) shall be borne by you.

Didn't Receive Items

If the package is delivered, but you don't receive the package, please check at your mailbox, front door, or any other places the package would be. Otherwise, you will have to report losses to the post office or police station.

If the package was undelivered because of an incorrect or incomplete address, the package will be destroyed by the carriers rather than return to us, because we didn’t pay for the return shipping. Please make sure to leave the correct address, so that you can receive the package.

For returned items, we will check the items whether in good condition or not once we receive the returned parcel, and then we will handle the refund to your account(within 48 hours) in accordance with the return conditions.

Any purchase on lenself indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above.